TWITTER SCORECARD: TRACKING TWITTER’S PROGRESS IN ADDRESSING VIOLENCE AND ABUSE AGAINST WOMEN ONLINE IN SOUTH AFRICA

The 2021 Twitter Scorecard grades the social media company’s record on implementing a series of recommendations to tackle abuse against women on the platform. Despite some welcome progress stemming from recommendations put forth in Amnesty’s 2020 Scorecard, Twitter needs to do much more to address the online abuse of women and users from other marginalised groups. The company has fully implemented just one of the 10 recommendations in the report, with limited progress in improving transparency around the content moderation process and appeals process.